What is CasaTrove?
A Private-label App you provide to customers
Appliance Info Pre-loaded and Always Available When Needed
Appliance Info Pre-loaded and Always Available When Needed
Appliance Info Pre-loaded and Always Available When Needed
When you give CasaTrove to customers you can easily upload critical information about the appliance(s) the customer purchased from you. You can keep track of :
- Make/Model/Serial Number
- Cost and Date of Purchase
- Warranty and Extended Warranty Expiration Dates (with added reminders)
- Service Install Notes
Easily Organize Home Information
Appliance Info Pre-loaded and Always Available When Needed
Appliance Info Pre-loaded and Always Available When Needed
Customers can use CasaTrove for more than just tracking appliance info. With the app (Android/iOS) customers can easily keep track of all types of information about their home and the things in it. Plus you can private-label CasaTrove to enhance your brand, customer satisfaction, and customer loyalty.
From Paint Colors to Plumbers to Possessions to Project Scrapbooks
Options to Connect With You Post-Sale
Quick Reference Tool to Access and Add To Service Records
Quick Reference Tool to Access and Add To Service Records
With CasaTrove the customer will have a tool to contact you easily, but in a way that is efficient for you to manage.
Within the app, which is branded with your logo, there is a dedicated page for your business where the customer can:
- Send you an email
- Request services (if you enable this)
- Refer you to other customers
- Link out to your website
- Look for coupons you have loaded into the site.
Quick Reference Tool to Access and Add To Service Records
Quick Reference Tool to Access and Add To Service Records
Quick Reference Tool to Access and Add To Service Records
Anytime the homeowner has a service professional to their home, they can easily keep track of the vendor details, service records, receipts, notes, etc. on that service. This will help them with appliance servicing, but also the homeowner can use CasaTrove to track all types of services they have performed.
If you want you can even have the service team provide customers a digital service record that shows up in the CasaTrove app for the customer.
How Does it work?
Additional Information
The process is straightforward to get started. We at CasaTrove believe in the crawl, walk, run approach. With that in mind here are the next steps if you are interested:
- Contact us to set up a demo
- If this program is a fit for your company, we will work with you to set up a proof of concept. The goal of this POC will be to give you a chance to visualize the experience as your customers would see it.
- Create a real-world pilot where we can get this in front of a limited number of actual customers and get their feedback. During this phase, our experts will work with your team to determine things like the best way to get appliance info into the app, if you want to use the tool to also gather testimonials from customers, how you want your brand and info to appear, etc.
- Based on a successful pilot, decide on a larger rollout.
There are some additional points to consider about this solution:
- There is an embedded tool for customers to contact you about service requests. This is something you can optionally turn on or off. This, however, might give you the opportunity to streamline and improve the way you typically manage these requests from customers.
- CasaTrove has a built-in testimonial gathering engine that can be used, at no additional cost, to dramatically increase the number of positive reviews you have available for marketing purposes.
- There are marketing campaign tools built into CasaTrove that enable you to optionally also use this in your media-based marketing.
- There are numerous ways to get the appliance information into the CasaTrove application. These include manual entry, automated integration via our API, and let us take on this effort for you either as a one-off effort or in bulk.
- CasaTrove also has available, at no additional cost, a private preferred vendor database. With this tool, you can keep track of all of the service providers you routinely use to connect with customers for service - with the added benefit of sharing quality comments on these vendors for your employees.
Contact Us today to find out CasaTrove can help you stand out from the competition by:
- Giving your customers a thoughtful, useful tool that they will love
- Showing customers how much you care about customer service by giving them an app that they can use to get hold of you (and refer you to others).
- Showing customers you are taking advantage of technology to enhance their experience of shopping with you.